Aussie Prize Draws
Privacy Document

Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2024
GDPR Compliant
1. Introduction

Aussie Prize Draws Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website AussiePrizeDraws.com and use our services.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name, email address, phone number, and date of birth
  • Residential address and identification documents
  • Payment information and banking details
  • Gaming preferences and transaction history
  • Communication records and customer support interactions

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • IP address, browser type, and device information
  • Usage data, including pages visited and time spent
  • Location data (with your consent)
  • Cookies and similar tracking technologies
3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our gaming services
  • To process transactions and manage your account
  • To verify your identity and prevent fraud
  • To comply with legal and regulatory requirements
  • To communicate with you about our services and promotions
  • To improve our services and user experience
  • To provide customer support and resolve issues
  • To enforce our terms and conditions
4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors and financial institutions
  • Identity verification services
  • Customer support platforms
  • Marketing and analytics providers
  • Cloud storage and hosting services

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations and regulatory requirements
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Respond to government requests or court orders
5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and monitoring
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to certain uses of your personal information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and advertisements
  • Ensure website security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

  • Legal and regulatory requirements
  • Account status and activity
  • Dispute resolution needs
  • Business operational requirements

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes
10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice on our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

Aussie Prize Draws Pty Ltd

80 Collins Street, Melbourne VIC 3000, Australia

Email: privacy@aussieprizedraws.com

Phone: 1800 AUSSIE (1800 287 743)

ABN: 71398712050

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information in accordance with privacy laws.

This Privacy Policy is effective as of the date stated above and applies to all information collected by Aussie Prize Draws.